FAQ & Support

Q1. When can l receive the goods?
A1.Usually about 12-15 days,you will receive the package,if shipping locally in Europe, you will receive about 5 days.Also need to according to your address and the working time of the logistics company

Q2. Which countries can ship to?
A2. As long as we have the logistics to reach your address, we will ship according to the order

Q3. Do I have to pay extra for the freight?
A3. The shipping fee for each country and region is different, and the shipping fee will be displayed at the time of checkout, and will be calculated and settled together with the order amount

Q4. How do i make the purchase and what terms of payment do you accept? 
A4. Add goods to the shopping cart, and will be redirected to the payment method page when you checkout, you just select a supported payment method for settlement.

Q5. How to track the order logistics information?
A5-1. You can check the logistics information at http://www.17track.net according to the logistics tracking number. 
A5-2.It needs to arrange the flight, and after arriving at the local customs, it needs to wait for customs clearance.After customs clearance, it will be handed over to your local express delivery, then there will have logistics information.

Q6.Local express phone numbers in some countries:
A6-1. United States USPS Tel:1-800-222-1811 or 1-800-2758-777
A6-2. Royal Mail Tel: 034560006060, 08457950950, 03457740740
A6-3. Austria DHL Tel: 43820550505
A6-4. Ireland Tel: (+353 1 ) 705 7600
A6-5. Belgian: (+32) 2 201 23 45
A6-6. Sweden: (+46) 0771-410440 /0771-33 33 10 /0771-410440

Q7.We can ship to these countries:
A7.United States, United Kingdom, Canada, Dubai, Australia, Germany, France, Spain, Italy, Netherlands, Belgium, Luxembourg, Austria, Czech Republic, Slovakia, Hungary, Slovenia, Romania, Bulgaria, Greece, Poland, Sweden, Ireland, Portugal, Finland , Estonia, Latvia, Lithuania

Q8: What is the difference between a beginner starter kit and a box mod?
A8.Beginner starter kits are designed for those new to vaping and are a great way to start. They are typically easy to use and come with everything you need to start vaping, including a device, charger, and a pre-filled cartridge or tank. Box mods, on the other hand, are more advanced and come with a variety of features, including adjustable wattage and temperature, large batteries, and the ability to use multiple tanks.

Q9: Are vape products safe?
A9.While there is still much research to be done on the long-term effects of vaping, it is widely considered to be a safer alternative to smoking. However, it is important to use a reputable brand and to follow all safety guidelines when using a vape product.

Q10: What is the best type of vape product for a beginner?
A10.Disposable vape pens are a good place to start for beginners. They are simple to use and do not require much technical knowledge.

Q11: What is the best type of vape product for me?
A11.The best type of vape product for you will depend on your experience level and what you are looking for in a vaping experience. Beginner starter kits are a great option for those new to vaping, while box mods are more advanced and offer more customization.